The Heron™ HD3100 linear imager brings unmatched elegance along with the latest advanced technology to the modern point-of-sale. The stylish silhouette of the new imager enriched with multiple color changing lights, innovative and modern design material, together with the audio speaker, amplifies the customer's brand experience at the point-of-sale. The Heron HD3100 imager differs from the usual color scheme of handheld devices by providing a stunning 'black' or 'white' color option. Additionally, the Heron imager features in-mold decorated top covers with a choice of 'Carbon Fiber' or 'Silver' design. This imager also offers opportunities to incorporate a company brand identity by allowing customers to compose the perfect blend: combining a company logo with the top cover color with customized visual and audio feedback in order to reinforce the value of the customer's brand. The Heron HD3100 imager provides outstanding 1D reading performance. It also includes the 'Green Spot' technology for good-read feedback that can be used as an 'aiming tool' when used in hands-free operations.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
