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Joya Touch A6, Mobile Computers

Joya Touch A6

Joya Touch A6

The Joya™ Touch A6 is a state-of-the-art Android™-based mobile computer that is ideal for various retail applications.

Features

4.3 inch FWVGA multi-touch display

Wireless charging (Qi compliant) featuring fast and boost charging technology

2D area imaging technology and Digimarc™ support

Powerful Qualcomm platform featuring Android 7.1

Voice over Internet Protocol (VoIP) allows users to make and receive phone calls via Wi-Fi

Multi-purpose device: handheld or pistol-grip options

Overview

The Joya Touch A6 is a multi-purpose device that is ideal for various retail applications such as Self-Shopping, Price Checking, Markdowns, Shelf Replenishment, Inventory, Access Control and more.

The Joya Touch A6 device comes with a powerful Qualcomm Snapdragon platform featuring Android™ 7.1 Nougat. This device is available in two form factors: a hand held version resembling a smartphone and a pistol-grip version with a comfortable trigger. Users can change from one form to the other with ease, adapting to applications and user preferences.

The Joya Touch A6 device is charged using the industry’s first wireless charging technology (Qi compliant) which eliminates the need for maintenance and cleaning of contacts on the device and cradles. This radically reduces support costs and increases the devices’ life span.

This device is also a phone. By using the CSip protocol, the Joya Touch A6 is able to make and receive phone calls via the Wi-Fi network (VoIP).

Models & Accessories

    Joya Touch A6 Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Dark Grey/Orange, EU
    911350060
    Joya Touch A6 Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Dark Grey/Orange, FCC
    911350070
    Joya Touch A6 Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Grey/Blue, FCC
    911350068
    Joya Touch A6 Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android6, 2GB RAM/16 GB Flash + 4GB SD Card, Dark Grey/Green/Green, FCC
    911350083
    Joya Touch A6 Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android7.1 Nougat, 2GB RAM/16 GB Flash, Grey/Blue, EU
    911350041
    Joya Touch A6 Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Dark Grey/Orange, EU
    911350056
    Joya Touch A6 Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Dark Grey/Orange, FCC
    911350064
    Joya Touch A6 Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Grey/Blue, EU
    911350037
    Joya Touch A6 Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Grey/Blue, FCC
    911350062
    Joya Touch A6 HC Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 6, 2 GB RAM/16 GB Flash, White/Green, HC, EU
    911350058
    Joya Touch A6 HC Handheld, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android6, 2 GB RAM/16 GB Flash, White/Green, HC, FCC
    911350066
    Joya Touch A6 HC Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android6, 2 GB RAM/16 GB Flash, White/Green/Green, HC, EU
    911350057
    Joya Touch A6 HC Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android6, 2 GB RAM/16 GB Flash, White/Green/Green, HC, FCC
    911350065
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Dark Grey/Orange/Orange, EU
    911350059
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Dark Grey/Orange/Orange, FCC
    911350069
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Grey/Blue/Blue, EU
    911350040
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Grey/Blue/Blue, FCC
    911350067
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ red illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android6, 2GB RAM/16 GB Flash + 4GB SD Card, Dark Grey/Green/Green, FCC
    911350082
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Dark Grey/Orange/Orange, EU
    911350055
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Dark Grey/Orange/Orange, FCC
    911350063
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Grey/Blue/Blue, EU
    911350036
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1 Nougat, 2GB RAM/16 GB Flash, Grey/Blue/Blue, FCC
    911350061
    Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android 7.1, 2GB RAM/16 GB Flash, Dark Grey/LightGray/ LightGray, EU
    911350089
    KIT Joya Touch A6 Pistol-Grip, 802.11 a/b/g/n, BT 4, 2D Imager w/ white illum. & Green Spot, 4.3" Full Touch, VoIP, Presentation mode, Android7.1, 2GB RAM/16 GB Flash, Grey/Blue/Blue, EU + SSD Charge Only Light Gray
    911350097
    Joya Touch Retail Battery (1 pc)
    91ACC0055
    Cable from Micro USB (device or dock) to USB. Device works as client. 2m straight cable.
    94A051968
    Belt Holster, Memor 1 / Joya Touch
    91ACC0080
    Joya Touch Handheld Rubber Boot (for WEC7 models and A6 models)
    91ACC0079
    Joya Touch Pistol Grip Rubber Boot (for WEC7 models and A6 models)
    91ACC0085
    Joya Touch 3-Slot Cradle for Wall Mounting. Requires power supply, line cord and wall bracket.
    91ACC0043
    Joya Touch Retail 3-Slot Cradle for General Purpose; It contains 1 unlocking key and 1 pair of desktop feet. Requires Power Supply and Line Cord
    91ACC0069
    Joya Touch Single slot cradle, charge only (dark gray); PS with regional plugs included
    91ACC0087
    Joya Touch Single slot cradle, charge only (light gray); PS with regional plugs included
    91ACC0073
    Joya Touch Single slot cradle, locking (dark gray); It requires a PS (91ACC0048) and line cord
    91ACC0083
    Joya Touch Single slot cradle, locking (light gray); It requires a PS (91ACC0048) and line cord
    91ACC0072
    JOYA T M-CRADLE EOC, 2 DAYS, COMPREHENSIVE, 3 YEARS
    ZSC2JOY3C31
    JOYA T M-CRADLE EOC, 2 DAYS, COMPREHENSIVE, 5 YEARS
    ZSC2JOY3C51
    JOYA T M-CRADLE EOC, 2 DAYS, COMPREHENSIVE, RENEWAL
    ZSC2JOY3CR1
    JOYA T M-CRADLE EOC, 5 DAYS, 3 YEARS
    ZSN5JOY3C31
    JOYA T M-CRADLE EOC, 5 DAYS, 5 YEARS
    ZSN5JOY3C51
    JOYA T M-CRADLE EOC, 5 DAYS, COMPREHENSIVE, 3 YEARS
    ZSC5JOY3C31
    JOYA T M-CRADLE EOC, 5 DAYS, COMPREHENSIVE, 5 YEARS
    ZSC5JOY3C51
    JOYA T M-CRADLE EOC, 5 DAYS, COMPREHENSIVE, RENEWAL
    ZSC5JOY3CR1
    JOYA T M-CRADLE EOC, OVERNIGHT, COMPREHENSIVE, 3 YEARS
    ZSC1JOY3C31
    JOYA T M-CRADLE EOC, OVERNIGHT, COMPREHENSIVE, 5 YEARS
    ZSC1JOY3C51
    JOYA T M-CRADLE EOC, OVERNIGHT, COMPREHENSIVE, RENEWAL
    ZSC1JOY3CR1
    JOYA T M-CRADLE MAXIMUM REPAIR CHARGE
    ZR0JOY3CMAX
    JOYA TOUCH EOC, 2 DAYS, COMPREHENSIVE, 3 YEARS
    ZSC2JOYT31
    JOYA TOUCH EOC, 2 DAYS, COMPREHENSIVE, 5 YEARS
    ZSC2JOYT51
    JOYA TOUCH EOC, 2 DAYS, COMPREHENSIVE, RENEWAL
    ZSC2JOYTR1
    JOYA TOUCH EOC, 5 DAYS, 3 YEARS
    ZSN5JOYT31
    JOYA TOUCH EOC, 5 DAYS, 5 YEARS
    ZSN5JOYT51
    JOYA TOUCH EOC, 5 DAYS, COMPREHENSIVE, 3 YEARS
    ZSC5JOYT31
    JOYA TOUCH EOC, 5 DAYS, COMPREHENSIVE, 5 YEARS
    ZSC5JOYT51
    JOYA TOUCH EOC, 5 DAYS, COMPREHENSIVE, RENEWAL
    ZSC5JOYTR1
    JOYA TOUCH EOC, 5 DAYS, RENEWAL
    ZSN5JOYTR1
    JOYA TOUCH EOC, OVERNIGHT, COMPREHENSIVE, 3 YEARS
    ZSC1JOYT31
    JOYA TOUCH EOC, OVERNIGHT, COMPREHENSIVE, 5 YEARS
    ZSC1JOYT51
    JOYA TOUCH EOC, OVERNIGHT, COMPREHENSIVE, RENEWAL
    ZSC1JOYTR1
    JOYA TOUCH INTERMEDIATE REPAIR CHARGE
    ZR0JOYTINT
    JOYA TOUCH MAXIMUM REPAIR CHARGE
    ZR0JOYTMAX
    JOYA TOUCH MINIMUM REPAIR CHARGE
    ZR0JOYTMIN
    91ACC0088
    3-Slot Cradle Desktop Feet (1 pair to retrofit wall mount cradle)
    91ACC0068
    Conversion Kit to convert Joya Touch Handheld to a Pistol Grip - Blue
    91ACC0051
    Conversion Kit to convert Joya Touch Pistol Grip to a Handheld - Blue
    91ACC0052
    Joya Touch A6 Retail Cradle Unlock Key (5 pcs)
    91ACC0045
    Joya Touch A6 Retail HH Back Cover Grey (5 pcs)
    91ACC0058
    Joya Touch A6 Retail HH Back Cover Red (5 pcs)
    91ACC0057
    Joya Touch HH Back Cover Blue (5pcs)
    91ACC0059
    Joya Touch HH Back Cover Green (5pcs)
    91ACC0061
    Joya Touch HH Back Cover Orange (5pcs)
    91ACC0060
    Joya Touch PG Back Cover Blue (5 pcs)
    91ACC0065
    Joya Touch PG Back Cover Green (5pcs)
    91ACC0067
    Joya Touch PG Back Cover Grey (5pcs)
    91ACC0064
    Joya Touch PG Back Cover Orange (5pcs)
    91ACC0066
    Joya Touch PG Back Cover Red (5pcs)
    91ACC0063
    Joya Touch PG Back Cover Yellow (5pcs)
    91ACC0062
    Joya Touch Retail HH Back Cover Yellow (5 pcs)
    91ACC0056
    Joya Touch Retail Screen Protectors, Anti-Fingerprint, Transparent Border (5 pcs)
    91ACC0046
    Lanyard, Joya Touch/Joya X2 (5 pcs)
    91ACC0036
    Joya Touch Trolley Holder Green (60 pcs)
    91ACC0078
    Joya Touch A6 Retail 3-Slot Cradle Wall Bracket; Supports both Mounting Orientations
    91ACC0050
    Joya Touch Retail Trolley Holder (60 pcs)
    91ACC0047
    Joya Touch Trolley Holder (60 pcs) – pistol grip only, display orientation 45 degrees
    91ACC0086
    Joya Touch Retail 3-Slot Cradle Power Jumper to connect a second 3-slot cradle to a single power supply (5 pcs)
    91ACC0049
    POWER LINE CORD, 3-PIN IEC C13, AUSTRALIA
    95ACC1215
    POWER LINE CORD, 3-PIN IEC C13, EU
    95A051041
    POWER LINE CORD, 3-PIN IEC C13, NA
    95ACC1113
    POWER LINE CORD, 3-PIN IEC C13, UK
    95ACC1213
    POWER LINE CORD,3-PIN IEC C13, JAPAN
    95ACC1212
    Power Supply for Joya Touch Retail 3-Slot Cradle and Single Slot Dock; Requires Line Cord (for 3-SC powers up to 2 cradles in Standard charge mode and 1 cradle in Fast charge mode)
    91ACC0048
    Power supply, MicroUSB (charge direct to device)
    94ACC1380
    Cloud Hosting fee per device/year. Must be purchased along with Cloud Subscription (ZSSOTIMCLDEV) Currently available from Datalogic/SOTI authorized distributors only.
    ZSSOTIMCLDHS
    Cloud subscription per device/year. Requires Cloud Hosting (ZSSOTIMCLDHS). Includes standard support. Currently available from Datalogic/SOTI authorized distributors only.
    ZSSOTIMCLDEV
    Fee paid per year for instances below a threshold (75 licenses) Only for cloud (ZSSOTIMCLDEV). Currently available from Datalogic/SOTI authorized distributors only
    ZSSOTIMCLDEF
    MOBICONTROL – PERPETUAL LICENSE (premise). One time charge does not include support. Min qty for New Instances is 10 licenses. Min qty for add on to an existing instance is 5 licenses. Currently available from Datalogic/SOTI authorized distributors only
    94ACC0179
    MobiControl Advantage Support (per year). 24/7 support. Max 6 hours support response window. Add-on on top of standard support. Currently available from Datalogic/SOTI authorized distributors only
    ZSSOTIMCXDEVADV
    MobiControl Enterprise Support (per year). 24/7 support + dedicated technical advisor. Add-on on top of standard support. Required for all opportunities of 3,000 devices or more. Currently available from Datalogic/SOTI authorized distributors only
    ZSSOTIMCXDEVENT
    MobiControl Standard Support (per year). Must be purchased with the perpetual license (but included with ZSSOTIMCSDEV and ZSSOTIMCLDEV). Max 48 hrs support response window. Currently available from Datalogic/SOTI authorized distributors only
    ZSSOTIMCPMNT
    Queue-Busting Application (fee per store, unlimited devices), Not available in SEA Region
    918101230
    SaaS subscription locally hosted by the customer (on premise). Includes standard support. Per device/year. Currently available from Datalogic/SOTI authorized distributors only.
    ZSSOTIMCSDEV
    Shopevolution 6.0 Application : License per store, max 132 Users
    918101214
    Shopevolution 6.0 Application : License per store, max 33 Users
    918101212
    Shopevolution 6.0 Application : License per store, max 66 Users
    918101213
    Shopevolution 6.0 Application : License per store, Unlimited Users
    918101215
    SHOPEVOLUTION 6.0 SDK (one time cost)
    918101231
    SHOPEVOLUTION 7.0 Application : License per store, max 132 Users
    918101232
    SHOPEVOLUTION 7.0 Application : License per store, max 33 Users
    918101235
    SHOPEVOLUTION 7.0 Application : License per store, max 66 Users
    918101238
    SHOPEVOLUTION 7.0 Application : License per store, Unlimited Users
    918101241
    SHOPEVOLUTION 7.0 SDK (one time cost)
    918101244
    SHOPEVOLUTION 7@CLOUD SERVICE-L: Yearly fee unlimited number of devices and smartphones stores (including Shopevolution software license for Joya and smartphones, 3rd level tech support, Shopevolution U&R agreement)
    ZSM6SH7-0SCS-L
    SHOPEVOLUTION 7@CLOUD SERVICE-M: Yearly fee, up to 1,000 devices AND/OR up to 15 smartphones stores (including Shopevolution software license for Joya and smartphones, 3rd level tech support, Shopevolution U&R agreement)
    ZSM6SH7-0SCS-M
    SHOPEVOLUTION 7@CLOUD SERVICE-S: Yearly fee, up to 150 devices AND/OR up to 2 smartphones stores (including Shopevolution software license for Joya and smartphones, 3rd level tech support, Shopevolution U&R agreement)
    ZSM6SH7-0SCS-S
    Shopevolution Dashboard, Shopevolution utility to monitor all Self-shopping systems (Unlimited Stores License)
    918101229
    Shopevolution Dashboard, Shopevolution utility to monitor Self-shopping system (1-Store License)
    918101228
    Shopevolution Live Update, 10 Stores - Automatic Update Utility for maximum 10 Stores
    918101204
    Shopevolution Live Update, Unlimited Stores: Automatic Update Utility for Unlimited Stores
    918101205
    Shopevolution Other Devices Support: Shopevolution utility for non-Joya devices (fee per store - unlimited users)
    918101226
    Shopevolution Smartphones Support: Shopevolution utility for smartphones (fee per store - unlimited users)
    918101222
    Wavelink Android Avalanche - License, incl. 1st yr maintenance
    94ACC0185
    Wavelink Android Remote Control Addon for Avalanche - License, incl. 1st year maintenance
    94ACC0186
    Wavelink Android Speakeasy for Velocity - License
    94ACC0187
    Wavelink Avalanche for Datalogic devices only, with 1st yr maintenance (for non-prelicensed devices) - License, WL # 310-LI-AVDLM-DA
    94A101054
    Wavelink Velocity TE Android - License, incl. 1st yr maintenance
    95A101135
    Wavelink Velocity Web Android - License, incl. 1st yr maintenance
    95A101136

Videos and Images

Downloads for Joya Touch A6

Joya Touch A6 Retail Data Sheets
30/10/2017 - Joya Touch A6 Retail ~ French
DS-JOYATOUCH-A6-FR-HR Rev B (.pdf, 0,37 Mb)
16/11/2017 - Joya Touch A6 Retail ~ Italian
DS-JOYATOUCH-A6-IT Rev A (.pdf, 0,35 Mb)
26/03/2018 - Joya Touch A6 Retail ~ Spanish
DS-JOYATOUCH-A6-ES Rev B (.pdf, 0,35 Mb)
17/04/2018 - Joya Touch A6 Retail ~ Brazilian Portuguese
DS-JOYATOUCH-A6-PT Rev A (.pdf, 0,35 Mb)
22/05/2018 - Joya Touch A6 Retail ~ English LTR
DS-JOYATOUCH-A6-EN Rev C (.pdf, 0,35 Mb)
22/05/2018 - Joya Touch A6 Retail ~ English A4
DS-JOYATOUCH-A6-ENA4 Rev C (.pdf, 0,35 Mb)
22/05/2018 - Joya Touch A6 Retail ~ Russian
DS-JOYATOUCH-A6-RU Rev B (.pdf, 0,37 Mb)
22/05/2018 - Joya Touch A6 Retail ~ Chinese
DS-JOYATOUCH-A6-ZH Rev B (.pdf, 0,48 Mb)
25/06/2018 - Joya Touch A6 Retail ~ German
DS-JOYATOUCH-A6-DE Rev C (.pdf, 0,34 Mb)
05/10/2018 - Joya Touch A6 Retail ~ Korean
DS-JOYATOUCH-A6-KR Rev A (.pdf, 0,48 Mb)
WIRELESS CHARGING THE FUTURE IS HERE!
09/11/2017 - DL_WIRELESS_CHARGING_THE_FUTURE_IS_HERE!
(.pdf, 0,97 Mb)
Mobile Computer Product Guide ~ Lo Res
18/06/2018 - Mobile Computer Product Guide ~ English A4
PG-MC-ENA4 Rev C (.pdf, 0,92 Mb)
17/08/2018 - Mobile Computer Product Guide ~ Chinese
PG-MC-CN Rev A (.pdf, 0,95 Mb)
24/08/2018 - Mobile Computer Product Guide ~ Russian
PG-MC-RU Rev A (.pdf, 0,85 Mb)
28/09/2018 - Mobile Computer Product Guide ~ Traditional Chinese
PG-MC-TC Rev A (.pdf, 0,97 Mb)
New Products Brochure 2018 ~ Lo Res
05/12/2017 - New Products Brochure 2018 ~ English A4
Brochure-New_Products-ENA4.pdf Rev A (.pdf, 1,87 Mb)
11/05/2018 - New Products Brochure 2018 ~ Russian
BR-NEW_PRODUCTS_2018-RU Rev A (.pdf, 2,01 Mb)
Digimarc Barcode Feature Overview ~ Low Res
21/03/2017 - Digimarc Barcodes ~ German
FO-DIGIMARC-DE Rev D (.pdf, 0,16 Mb)
21/03/2017 - Digimarc Barcodes ~ Polish
FO-DIGIMARC-PL Rev D (.pdf, 0,16 Mb)
21/03/2017 - Digimarc Barcodes ~ Russian
FO-DIGIMARC-RU Rev E (.pdf, 0,17 Mb)
21/03/2017 - Digimarc Barcodes ~ Brazilian Portuguese
FO-DIGIMARC-PT Rev D (.pdf, 0,16 Mb)
19/03/2018 - Digimarc Barcode ~ English LTR
FO-DIGIMARC-EN Rev E (.pdf, 0,31 Mb)
19/03/2018 - Digimarc Barcode ~ English A4
FO-DIGIMARC-ENA4 Rev E (.pdf, 0,31 Mb)
23/03/2018 - Digimarc Barcode ~ Chinese
FO-DIGIMARC-ZH Rev E (.pdf, 0,42 Mb)
EASEOFCARE Service Programs
16/05/2017 - Service Guide ~ English A4
(.pdf, 0,21 Mb)
18/07/2017 - Service Guide ~ Korean
(.pdf, 0,3 Mb)
18/07/2017 - Service Guide ~ Chinese
(.pdf, 0,34 Mb)
01/11/2017 - Service Guide ~ Spanish
IG-SERVICEGUIDE-ES Rev A (.pdf, 0,27 Mb)
09/08/2017 - Service Guide ~ Polish
IG-SERVICEGUIDE-PL Rev A (.pdf, 0,26 Mb)
30/10/2017 - Service Guide ~ Russian
IG-SERVICEGUIDE-RU Rev A (.pdf, 0,3 Mb)

Customer Service

Datalogic Customer Care

Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.

Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution. 

Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements).  It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.

Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.

Our standard service portfolio includes: warranty extension, fast turnaround time for repairs, 24/7/365 phone support, guaranteed availability of spare parts and next day on site intervention. We can tailor our service offering to your specific needs.  Our experts will support every stage of your projects, from feasibility study to extended post-sales support, performing, when necessary, root cause analysis and remediation.

 Download EASEOFCARE Service Programs

 Download Customer Service Organization

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